Privacy Policy

Privacy Policy

Introduction

Welcome to https://relationship-counseling-tempe.couplesresilience.com (hereafter referred to as “Relationship Counseling Tempe,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains how we collect, utilize, and safeguard data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://relationship-counseling-tempe.couplesresilience.com.
  2. Any mobile or desktop applications developed by us and made available for download.
  3. Online services and resources offered through our platform.
  4. Interactions between our users, including authorized user accounts, and our digital platforms.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Services: When you enroll as an authorized user on our applications or services, we collect and process your data to facilitate your access and personalize your experience.
  2. Visiting Our Websites: Every time you browse our websites, we may collect certain information about your device and browsing behavior, as detailed in the ‘Cookies’ section below.
  3. Communication with Us: We may reach out to users via email, calls, or text messages/SMS for transactional or promotional purposes. You have the option to unsubscribe from these communications at any time.

Personal Data Collection

We collect a range of personal data to enhance our services and personalize user experiences. The types of information we gather include:

  1. Account Details: This includes usernames, passwords, and account creation information.
  2. Payment Information: We securely process payment details for subscription plans or purchases made through our platform.
  3. Financial Records: Financial data related to transactions may be stored for accounting and fraud prevention purposes.
  4. Purchase History: Records of your ordering history, including products purchased and associated details.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, for technical support and analytics.
  6. Location Data: Information about your geographic location when you interact with our services (with your consent).
  7. Feedback and Reviews: Any comments, suggestions, or ratings provided by users to improve our services.
  8. Social Media Information: Details shared when you connect our services with your social media accounts.
  9. Product Preferences: Your choices and preferences regarding the products and services we offer.

We obtain this data through direct user input, automated tracking technologies, and information provided by third parties who assist us in delivering our services.

Cookies

Cookies are small text files placed on your device to enhance your browsing experience and provide certain features. We utilize cookies for the following purposes:

  1. Strictly Necessary: These cookies enable basic functions and navigation through our websites, ensuring they function as intended.
  2. Preferences: They remember your user preferences, such as language settings or display resolutions, to personalize your experience.
  3. Analytics: Analytics cookies help us track website usage, gather user feedback, and improve the overall performance of our platform.

Users have control over non-essential cookies through our Cookie Manager, where you can manage or delete specific cookies according to your preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. After this period, we securely delete or anonymize the data in accordance with applicable laws and regulations. The retention periods vary based on legal obligations and business requirements:

  1. Account Information: Retained until your account is inactive for an extended period (as defined in our terms of service).
  2. Payment Details: Stored securely for as long as needed to process transactions, settle disputes, and prevent fraud.
  3. Communication Records: Retained for a limited time for customer support and marketing purposes.
  4. Analytics Data: Aggregated and anonymized after a specified period (typically 1-2 years) for internal analysis only.

Your Rights

Depending on your location, you are entitled to certain rights regarding your personal data:

  1. Access: Request access to the personal information we hold about you.
  2. Rectification: Ask us to correct or update any inaccurate or incomplete data we have about you.
  3. Erasure (Right to be Forgotten): In some jurisdictions, you can request the deletion of your data from our systems.
  4. Restriction: Limit our processing of your data in specific circumstances.
  5. Portability: Receive a copy of your data in a structured format for use with another service provider.
  6. Objection: Object to certain uses of your data, such as direct marketing.
  7. Non-Discrimination: Ensure that exercising your rights does not adversely affect your interaction with our services.

To exercise any of these rights or have questions about your data, please reach out to our privacy team at [email protected].

Changes to Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about your privacy rights.

Contact Information

For any queries, requests for data access or correction, unsubscribe inquiries, or general privacy-related questions, please contact us:

Email: [email protected]

Mail: Relationship Counseling Tempe, Privacy Team, [Street Address], [City, State, ZIP Code]

We appreciate your trust in our services, and we are committed to protecting your privacy throughout your interaction with Relationship Counseling Tempe.